Returns & Exchanges

Returns can be made within 30 days from the date you received the package. AARKE US is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer. We recommend using a postal service that gives you a tracking number if the package would get lost as AARKE US cannot be responsible for any loss of goods.

CO2 Cylinders are a non-refundable item.

Return Costs

For returns within the US and abroad, you as a customer pay for the shipping.

Exchanges

Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days for a full credit and re-order your replacement item.

How to Return a Product

Unused and unopened products can be returned within 30 days from the time you receive your delivery. To return an item, proceed as follows:

1. Ensure that the product is in the same condition as when you received it - unopened and unused.
2. Send an email to info@aarke.us In this email, include your order number and the items that you would like to return.
3. You will then receive an email from us with a return authorization number that you will need to specify on the packing slip that came with the goods as well as on the outside of the box. Add the products together with the delivery note in a box, preferably the box that the products came with.
4. The return address will be provided in the email along with your return number.
As soon as we have received and inspected the products, we will issue your refund to the payment method that you used when you bought the products or store credit. This process can take 7-14 business days from when we receive your return to our warehouse.

Refunds

Refunds will occur if the product is returned in an unused and sealed package. If the product is opened, a store credit will be given.

Faulty Products

Have you received a faulty or damaged product? We want to correct it! Contact info@aarke.us to get a return number and address for a free return.