Politique de remboursement

Returns must be shipped within 30 days from the date you received your purchase. Make sure that the product you want to return is in the exact same condition and packaging as you have received it.

For refunds, product(s) must be in its original packaging - and still in the same new condition as when the product(s) was received: unopened and unused. If the product has been opened and is unused, you may be eligible for store credit.

Once the return request is approved, customers will receive return instructions. Customers are responsible for the cost of return shipping. All products sent by you to us are at your risk.

Your refund will be issued within 14 days after we receive your item(s) at the warehouse. You will be notified via email once we’ve inspected your return and initiated the refund. The way your refund is processed depends on your original payment method.

Please note that we will not accept a return of sealed Products, e.g. syrups, essences, CO2 or granules, that either are without seal or with broken seal when returned or otherwise are not suitable for return due to health protection or health reasons. If the value of the bonus product/bundle is deteriorated or in case of broken seal, etc., or if you do not return the bonus product/bundle within the period set out above, we will from the refund deduct the value of the bonus product/bundle.  

To begin your return, please contact us through our Contact Form.

View full version of Terms of Withdrawal here.